After months of consistent ongoing issues, I feel itâs necessary to share my experience at Juniper Apartments. I have lived here for over a year, and recently resigned a 6 month lease, which I very much regret. My main reasonings for this review will be lack of effort, communication, and resources. I think it is important to note the lack of staff, as there have been multiple instances of no staff in sight during posted business hours (in person at the office, and over the phone). The voicemail is consistently full and the office is consistently locked throughout the week. It is also important to note the terrible turnover rate while I have lived here, which says a lot about regional and upper management. We have searched for staff so desperately to the point that we have consistently tried to reach regional. Regional has shown to be absolutely MIA, nowhere to be found, and shows she does not care about her team and residents.
While I want to also ensure I am giving credit where itâs due, the maintenance team here is consistent, reliable, and communicative. I would like to shout out Jose and Andres, they are the only consistent staff members seen working throughout the apartment complex .Whenever a work order is submitted, they respond in a timely and professional manner, while efficiently completing any task given to them. It's one of the few things that runs smoothly at Juniper. Jose and Andres have truly been the only ones holding it down when it comes to any issues I have come across, and have been the only ones communicating with residents.
Unfortunately, the same cannot be said for management and communication overall. Getting in touch with someone who can actually help is almost impossible. Thereâs no clear or reliable point of contact. Phone numbers go to voicemail, emails never or rarely get answered, and when they are, the responses are vague or dismissive. With this being said, when there is communication, it leads to broken promises with no action. They state they will âtake care of itâ, which then results in at least 5 follow up calls to ensure what they âpromisedâ will actually ever get done.
When problems arise, thereâs no accountability or initiative to find real solutions. Issues are either ignored or shuffled between departments with no follow-through on their end. Itâs incredibly frustrating, especially when youâre paying a premium for what should be professional service. Besides dealing with issues of communication, resources, and effort, there are also many issues within the apartments itself. My apartment has dealt with ongoing issues with an AC unit that consistently breaks, issues with pest control, and a multitude of issues from other surrounding apartments due to their level of uncleanliness.
I canât recommend Juniper Apartments to anyone who values responsive management, cleanliness, or anyone that expects basic communication from their housing provider. The maintenance staff (Jose and Andres) are doing their part and above, but the rest of the staff is a mess and have shown to not care about their residents. Regional is once again, completely MIA and does not respond in any form. To conclude, do not move here, and I cannot wait to move to another complex that actually values their residents.
Talisa Vigil
October 10, 2025
