Subject: Urgent Complaint Regarding Mismanagement and Negligence at Juniper Apartments
Dear Management Team,
I hope this message finds you well. I am writing to bring to your attention the series of unfortunate events that have occurred during my tenancy at Juniper Apartments in 2022. While Noel was the manager, everything was running smoothly; however, issues arose with the subsequent management staff that have left me greatly dissatisfied.
One of the most concerning incidents involved a neighbor who exhibited abusive behavior towards me. Despite my complaints, the new management took no action to address the situation, leading to further problems. When this neighbor vacated the premises, they left the apartment in deplorable condition, causing significant damage.
Furthermore, the maintenance team's lack of effectiveness and professionalism added to my frustrations. Requests for repairs were met with delays, and the subsequent work often resulted in additional damage. Jose and Andres, initially appearing competent, revealed a concerning lack of accountability and respect for residents when tasked with addressing issues.
The most pressing issue involved a faulty washer that leaked, causing damage to the carpet and wooden frame. Despite assurances of remediation, no action was taken, and subsequent attempts to rectify the situation only exacerbated the damage. The mishandling of maintenance equipment and lack of communication regarding damages reflect a severe lapse in professionalism and care for residents' wellbeing.
As a result of these ongoing issues and the management's failure to address them adequately, I made the difficult decision to terminate my tenancy at Juniper Apartments. However, I am deeply troubled by your attempts to charge me for the damaged carpet, as I have evidence implicating Jose and Andres in the negligence that led to these damages.
I implore you to take swift action to address the systemic issues within your management and maintenance teams. I will not hesitate to escalate this matter to the appropriate authorities if a satisfactory resolution is not reached promptly.
Thank you for your attention to this matter. I trust that you will take the necessary steps to prevent similar situations from occurring in the future.
CARMEN CORONADO
November 18, 2024
